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Refund Policy

At Shams Shop we display products for sale owned by other sellers either merchants or individuals. Each product in the website displays the name of its seller and contact information at the product’ details page.

When the buyer creates an order that contain items from different sellers, each seller would be responsible for his/her item only, and would deliver the item he/she owns to the buyer directly without any interference from ShamsShop.

The means of delivery differs from one seller to another, and from one product to another, some sellers deliver and some do not. Each seller is responsible for clearly highlighting the means of delivery on each product ad, and the cost of delivery if applied.

The website is not responsible for – storage, delivery, guarantee, maintenance, availability, accuracy, payment, return, refund etc.. of the products. As we are not processing payment on behalf of sellers on ShamsShop, so we play no role in their refund process.

As a seller, you can return ads posting credit you bought from shamsshop and get refund when all of the following are true:

  • Within 7 days from the date of payment.
  • You purchased ad publishing credit on ShamsShop, but your ad is not activated and you have the order invoice.
  • You used one of the payment methods listed below:
    • PayPal
    • Credit Card
    • Visa
  • You have not initiated another form of resolution processing, including credit card chargebacks (if you paid by credit card) or PayPal Buyer Protection claims (if you paid by PayPal).
ShamsShop will not pay you cash on refund but we may provide refunds by Points or Gift Certificates redeemable for purchases on ShamsShop. To be entitled for refund your submitted ad is complete from you side and the ad review took 2 days after payment to be activated and published online
No refund in the following case:
  • If you claim your ad never published when in fact the date of activation or the number of views shows different than that.